Exchange and Returns

Please note that when ordering delivery by courier service, you must inspect the goods upon receipt for any damage and make sure that the entire order is complete. If any problems are found, you must file a report (claim) addressed to the courier company and inform our head office or your personal manager about the issue. The Seller guarantees that the products are packaged in a way that ensures their integrity and preserves their original condition and appearance.

If you need to exchange a product of proper quality, the exchange procedure can be carried out provided that you retain the payment document issued to the customer together with the purchased goods (delivery note).

You have the right to exchange a product of proper quality within fourteen days, excluding the day of purchase.

A product of proper quality may be exchanged for a similar product if it has not been used and its original appearance, consumer properties, seals and labels have been preserved. If a similar product is not available for sale at the time of the exchange, you have the right either to purchase any other products from the available range with an appropriate price adjustment, terminate the agreement and receive a refund equal to the value of the returned product, or exchange the product for a similar one as soon as the corresponding product becomes available for sale.

The amount paid for the product shall be refunded to the customer on the day the agreement is terminated. If it is not possible to issue the refund on that day, the refund shall be made within another period agreed upon by the parties, but no later than within 14 banking days.